Client‘s return right
(A client is any natural person who enters into a transaction for a purpose which can be attributed to neither their commercial activities nor their independent professional activities)
Client’s return right
You can return a given received product, without having to state reasons why, within one month. The period shall begin after the receipt of this policy in writing (e.g. letter, fax, email); however, this may not be prior to the receipt of the product by the recipient (in the case of recurring deliveries of similar goods, it may not be prior to the receipt of the first partial delivery) and it may also not be prior to the satisfaction of our information obligations as per Article 246 § 2 in conjunction with § 1 Parag. 1 and 2 EGBGB as well as our obligations listed in § 312g Parag. 1 Clause 1 BGB in conjunction with Article 246 § 3 EGBGB. Only with non-packaging items (e.g. with bulky goods) can you also demand a return via a repurchase request in writing. The timely return of the item or the repurchase request shall in itself constitute adherence to the cancellation deadline period. With each return case, the expenses and risk shall be our own. The return / repurchase request must be addressed to:
1 Terne Close
Consequences of return
In the event of a valid return, the mutually received benefits shall be returned and, if appropriate, any due additional charges (i.e. interest rates) shall be issued. If the condition of a product has been worsened, or in the event of additional charges (e.g. benefits of use) which may not be issued (in whole or in part) or only in a worsened condition, you must reimburse us accordingly. You will not be required to compensate for any worsened condition caused by appropriate use of the goods. You will only be required to pay compensation on benefits if you have used a product in a way which lies outside the realm of its characteristics and function testing. „Characteristics and function testing“ is recognised as the testing and trying out of the given product as it may be commonly found in the shops. Payment reimbursement obligations must be satisfied within 30 days. For you, the deadline begins when you send the product of the return request for us it begins with the receipt of the same.
Cancellation right exclusion
The cancellation right shall not be valid for, among other things: contracts for the delivery of products that are manufactured according to clients‘ specifications; contracts for products which are clearly tailored to personal needs; contracts for products which are not suitable for return due to their condition; contracts for products which can spoil quickly or whose expiration date has passed; contracts for the delivery of audio or video recordings or of software (if the delivered data carriers were unsealed by you); and contracts for the delivery of newspapers, magazines and pictorials (as long as you didn’t submit your contractual agreement for the delivery of newspapers, magazines and pictorials by phone).
End of the return policy
NB: Wherever possible, please do not return goods to us as non-prepaid packages but as prepaid packages. We will gladly also refund the postage costs in advance if we are eligible for the return costs. Please prevent the product from becoming damaged or contaminated. Wherever possible, please send the product back to us in its original packaging with all the accessories and with all packaging components. If you no longer have the original packaging in your possession, please use appropriate packaging that will prevent the product from becoming damaged during transportation. The above procedures are not pre-requisites for the validity of the cancellation right.